{"id":3795,"date":"2026-01-23T16:08:05","date_gmt":"2026-01-23T22:08:05","guid":{"rendered":"https:\/\/wordpress.destelayr.com\/politica-de-reembolsos-y-devoluciones\/"},"modified":"2026-02-23T16:45:12","modified_gmt":"2026-02-23T22:45:12","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/wordpress.destelayr.com\/es\/refund_returns\/","title":{"rendered":"Pol\u00edtica de reembolsos y devoluciones"},"content":{"rendered":"<h2 data-start=\"210\" data-end=\"250\"><strong data-start=\"213\" data-end=\"250\">Pol\u00edtica de devoluciones y reembolsos: descripci\u00f3n general<\/strong><\/h2>\n<p data-start=\"252\" data-end=\"424\">Nuestra pol\u00edtica de devoluciones y reembolsos tiene una duraci\u00f3n de 15 d\u00edas a partir de la fecha de entrega. Si han transcurrido 15 d\u00edas desde su compra, lamentablemente no podemos ofrecerle un reembolso ni un cambio. <\/p>\n<p data-start=\"426\" data-end=\"605\">Para poder devolver el art\u00edculo, este debe estar sin usar, sin abrir y en las mismas condiciones en que lo recibi\u00f3. Adem\u00e1s, debe estar en su embalaje original. <\/p>\n<p data-start=\"607\" data-end=\"686\">Debido a la naturaleza de nuestros productos, los art\u00edculos abiertos o usados \u200b\u200bno se pueden devolver.<\/p>\n<hr data-start=\"688\" data-end=\"691\">\n<h2 data-start=\"693\" data-end=\"720\"><strong data-start=\"696\" data-end=\"720\">Art\u00edculos no retornables<\/strong><\/h2>\n<p data-start=\"722\" data-end=\"770\">Los siguientes art\u00edculos no son elegibles para devoluci\u00f3n:<\/p>\n<ul data-start=\"772\" data-end=\"900\">\n<li data-start=\"772\" data-end=\"786\">\n<p data-start=\"774\" data-end=\"786\">tarjetas de regalo<\/p>\n<\/li>\n<li data-start=\"787\" data-end=\"823\">\n<p data-start=\"789\" data-end=\"823\">Productos descargables o digitales<\/p>\n<\/li>\n<li data-start=\"824\" data-end=\"869\">\n<p data-start=\"826\" data-end=\"869\">Productos cosm\u00e9ticos o de cuidado personal abiertos<\/p>\n<\/li>\n<li data-start=\"870\" data-end=\"900\">\n<p data-start=\"872\" data-end=\"900\">Art\u00edculos marcados como venta final<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"902\" data-end=\"905\">\n<h2 data-start=\"907\" data-end=\"931\"><strong data-start=\"910\" data-end=\"931\">comprobante de compra<\/strong><\/h2>\n<p data-start=\"933\" data-end=\"1069\">Para completar su devoluci\u00f3n, necesitamos un recibo o comprobante de compra.<br data-start=\"1004\" data-end=\"1007\">Por favor, no devuelva su compra al fabricante.<\/p>\n<hr data-start=\"1071\" data-end=\"1074\">\n<h2 data-start=\"1076\" data-end=\"1090\"><strong data-start=\"1079\" data-end=\"1090\">Reembolsos<\/strong><\/h2>\n<p data-start=\"1092\" data-end=\"1208\">Una vez que recibamos e inspeccionemos su devoluci\u00f3n, le notificaremos por correo electr\u00f3nico la aprobaci\u00f3n o el rechazo de su reembolso.<\/p>\n<p data-start=\"1210\" data-end=\"1358\">Si se aprueba, se procesar\u00e1 su reembolso y se aplicar\u00e1 autom\u00e1ticamente un cr\u00e9dito a su m\u00e9todo de pago original dentro de unos pocos d\u00edas h\u00e1biles.<\/p>\n<hr data-start=\"1360\" data-end=\"1363\">\n<h2 data-start=\"1365\" data-end=\"1395\"><strong data-start=\"1368\" data-end=\"1395\">Reembolsos tard\u00edos o faltantes<\/strong><\/h2>\n<p data-start=\"1397\" data-end=\"1434\">Si a\u00fan no ha recibido un reembolso:<\/p>\n<ol data-start=\"1436\" data-end=\"1558\">\n<li data-start=\"1436\" data-end=\"1470\">\n<p data-start=\"1439\" data-end=\"1470\">Revisa nuevamente tu cuenta bancaria<\/p>\n<\/li>\n<li data-start=\"1471\" data-end=\"1535\">\n<p data-start=\"1474\" data-end=\"1535\">Comun\u00edquese con la compa\u00f1\u00eda de su tarjeta de cr\u00e9dito (el tiempo de procesamiento puede variar)<\/p>\n<\/li>\n<li data-start=\"1536\" data-end=\"1558\">\n<p data-start=\"1539\" data-end=\"1558\">Contacte con su banco<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"1560\" data-end=\"1672\">Si ha hecho todo esto y a\u00fan no ha recibido su reembolso, cont\u00e1ctenos a <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1651\" data-end=\"1669\">team@destelayr.com<\/a>.<\/p>\n<hr data-start=\"1674\" data-end=\"1677\">\n<h2 data-start=\"1679\" data-end=\"1696\"><strong data-start=\"1682\" data-end=\"1696\">Art\u00edculos en oferta<\/strong><\/h2>\n<p data-start=\"1698\" data-end=\"1791\">Solo se reembolsar\u00e1n los art\u00edculos a precio regular. Los art\u00edculos en oferta o con descuento no son reembolsables.<\/p>\n<hr data-start=\"1793\" data-end=\"1796\">\n<h2 data-start=\"1798\" data-end=\"1814\"><strong data-start=\"1801\" data-end=\"1814\">intercambios<\/strong><\/h2>\n<p data-start=\"1816\" data-end=\"2034\">Solo reemplazamos art\u00edculos defectuosos o da\u00f1ados al recibirlos. Si necesita un cambio por el mismo art\u00edculo, cont\u00e1ctenos en <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1950\" data-end=\"1968\">team@destelayr.com<\/a> dentro de las 48 horas posteriores a la entrega, incluyendo fotos del problema.<\/p>\n<hr data-start=\"2036\" data-end=\"2039\">\n<h2 data-start=\"2041\" data-end=\"2064\"><strong data-start=\"2044\" data-end=\"2064\">Devoluciones de env\u00edos<\/strong><\/h2>\n<p data-start=\"2066\" data-end=\"2225\">Para devolver su producto, primero debe contactarnos para obtener una autorizaci\u00f3n.<br data-start=\"2134\" data-end=\"2137\">Los gastos de env\u00edo de la devoluci\u00f3n corren a cargo del cliente y no son reembolsables.<\/p>\n<p data-start=\"2227\" data-end=\"2355\">Le recomendamos utilizar un servicio de env\u00edo rastreable o comprar un seguro de env\u00edo. No podemos garantizar la recepci\u00f3n de los art\u00edculos devueltos.<\/p>\n<hr data-start=\"2357\" data-end=\"2360\">\n<h2 data-start=\"2362\" data-end=\"2379\"><strong data-start=\"2365\" data-end=\"2379\">\u00bfNecesitar ayuda?<\/strong><\/h2>\n<p data-start=\"2381\" data-end=\"2468\">Para preguntas relacionadas con devoluciones o reembolsos, cont\u00e1ctenos en:<br data-start=\"2440\" data-end=\"2443\">\ud83d\udce7 <strong data-start=\"2446\" data-end=\"2468\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2448\" data-end=\"2466\">team@destelayr.com<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de devoluciones y reembolsos: descripci\u00f3n general Nuestra pol\u00edtica de devoluciones y reembolsos tiene una duraci\u00f3n de 15 d\u00edas a [&hellip;]<\/p>\n","protected":false},"author":714,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3795","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/wordpress.destelayr.com\/es\/wp-json\/wp\/v2\/pages\/3795","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.destelayr.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wordpress.destelayr.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress.destelayr.com\/es\/wp-json\/wp\/v2\/users\/714"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress.destelayr.com\/es\/wp-json\/wp\/v2\/comments?post=3795"}],"version-history":[{"count":1,"href":"https:\/\/wordpress.destelayr.com\/es\/wp-json\/wp\/v2\/pages\/3795\/revisions"}],"predecessor-version":[{"id":3959,"href":"https:\/\/wordpress.destelayr.com\/es\/wp-json\/wp\/v2\/pages\/3795\/revisions\/3959"}],"wp:attachment":[{"href":"https:\/\/wordpress.destelayr.com\/es\/wp-json\/wp\/v2\/media?parent=3795"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}